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Frequently asked questions/Delivery and tracking
    What are the delivery times and expenses?

    Your order is prepared within 24 to 48 hours during normal periods (working days). This time limit may be extended during sales or other promotional offers. The delivery times vary between 1 to 6 working days after you have placed your order.

    For Europe, except the UK, Switzerland and Norway :

    - Standard delivery by Chronopost: free of charge for a delivery between 4 to 5 working days after placing your order

    - Express delivery by DHL : € 30 for a delivery scheduled between 1 to 3 working days after placing your order

    For international :

     - Express delivery by DHL : € 30 for a delivery scheduled between 1 to 3 working days after placing your order

    How can I track the delivery of my order?

    Once your product has been handed over to the selected carrier, you will receive an email with the tracking number for the parcel and the carrier’s tracking link.

    Please contact the carrier for any question regarding the delivery of your parcel

    I will be absent at the time of delivery, what should I do?

    If you are absent, the carrier will leave your parcel in your letter box or will leave a notice of attempted delivery so that you can collect your parcel from your post office or another pick-up point within the days following delivery. Once the parcel has been delivered, you will be informed by email or by SMS. You will have up to 10 days to collect your parcel.

    Do you offer the “Click and Collect” option?

    For the time being, the “Click and Collect” option is not available when you make a payment on our website, however we hope to implement this option in the near future.

    If you wish to collect your order at one of our Paris stores, please contact us at eshop@jerome-dreyfuss.com, and we will do our best to provide you with the most appropriate delivery option.

    Is my order subject to customs duties?  

    PFor all deliveries outside of mainland France, customs duties may be applied by the carrier. These duties may vary and are specific to each country.

    You are responsible for paying all government taxes, administrative fees and customs duties charged by a carrier when you use the website or make a purchase.

    If the recipient refuses the parcel due to additional customs duties invoiced to the recipient at the time of delivery, Jérôme Dreyfuss reserves the right to invoice the amount of these customs duties initially owed by the customer up to € 25 (£ 25).

    United Kingdom

    Due to the Brexit, all British orders in excess of £ 135 / € 150 are now subject to all customs taxes and duties of the destination country. These costs and formalities are borne by the customer / recipient.

    My parcel is lost or stolen, what should I do?

    If you have not received your order, please contact us at eshop@jerome-dreyfuss.com and state the reference of your order.

    We will make an enquiry with the carrier to obtain more information about the location of your parcel.

    If your parcel is lost or sold, we will find appropriate solutions together. Please be advised that our processing times are generally 15 days.

    My parcel was returned to the sender, what should I do?

    If your parcel could not be delivered, it will be returned to us. In this case, you will be automatically refunded to the bank account used for the purchase and the product will be put back in stock. Please place a new order if you would like it to be sent to you again.