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Frequently asked questions/Payment and security
    What are the accepted methods of payment ?

    On our website, you can pay for your order by credit card (Visa, Mastercard, American Express, Discover, Diners), Apple Pay, Bancontact (Belgium), iDEAL (Netherlands), or PayPal.

    We also offer several payment options:

    Alma (3 interest-free installments): available in France for purchases starting from €400.

    Klarna (installment payment or deferred payment): available in the following countries — Italy, Netherlands, Norway, Spain, Sweden, United Kingdom, United States, Australia, Austria, Belgium, Canada, Denmark, Finland, Germany. Minimum and maximum purchase thresholds may apply depending on the country, and fees may be charged.

    A variety of other payment methods are also available. The different payment options will be displayed at the “Payment” step during checkout.
    Please note that the payment is always charged at the time the order is confirmed, regardless of the payment method selected.

    Is it possible to pay in installments?

    Here are the different payment options available on our website :

    - Alma (3 interest-free installments): available in France for purchases starting from €400.

    - Klarna (installment or deferred payment): available in the following countries — Italy, Netherlands, Norway, Spain, Sweden, United Kingdom, United States, Australia, Austria, Belgium, Canada, Denmark, Finland, Germany. Minimum and maximum purchase thresholds may apply depending on the country, and fees may apply.

    This option will be available at the “Payment” step during checkout.
    Payment is charged at the time the order is confirmed.

    Is the payment secure ?

    Transactions are fully processed through the secure payment systems of our partners Adyen, PayPal, Alma, and Global-e (for orders outside France).

    I am unable to validate my payment

    If your payment does not go through, you can place your order again using another payment method. Feel free to write to us at customerservice@jerome-dreyfuss.com if the problem is unresolved.

    Can I benefit from a detax ?

    Unfortunately, we are unable to offer tax removal documents for purchases made on our website.

    What are the terms of use for a credit note issued as a gift card?

    A store credit in the form of a gift card may be issued in two cases:

    Following a return:

    - A store credit equivalent to the amount of the order you wish to return will be sent to you by email. This store credit will be valid exclusively on our online store for a period of 6 months.


    - Once issued, no credited store credit may be refunded.


    - It will be provided to you in the form of a code, which can be entered in the “discount code or gift card” section during your next order.


    - If the amount of your order is lower than the value of the store credit, the remaining balance may be used for a future purchase, within the validity period of the store credit.


    - Non-refundable. In the event of a return, the amount or portion of the amount paid with the gift card will be re-credited to the same gift card.

    This option is available only for orders delivered in France.

    Following a buyback under the Jérôme Dreyfuss Vintage program:

    - Your voucher, equivalent to the value of the approved buyback, will be available directly in your Jérôme Dreyfuss Vintage Member Account as a divisible store credit.


    - It is valid for 12 months from its date of issue on vintage.jerome-dreyfuss.com, jerome-dreyfuss.com, and in Jérôme Dreyfuss Paris boutiques (Jacob, Passy, Saint-Honoré, and Turenne).


    - If the amount of your order exceeds the value of the voucher, the difference may be paid using any of the other available payment methods.


    - It can be used only once. If the amount of your order is lower than the value of the voucher, the voucher will be used in full and no new credit will be issued.


    - Once issued, vouchers cannot be refunded. In the event of a return of an item purchased using this voucher, the refund will be issued in the form of a voucher.


    - A voucher issued as part of a second-hand buyback cannot be combined with sales, promotions, or other ongoing commercial offers.

    These conditions are identical to those applicable to a store credit issued following a return, except for the validity period (12 months) and the channels where it may be used.

    This program is available in France only.