F.A.Q

To create or access your Jérôme Dreyfuss customer account, click on “My account” at the top right of our website or in the menu.

Enter your email address. A 6-digit verification code will be sent to you by email. Simply enter this code to access your customer account.

If the email address you enter is not yet associated with a customer profile, one will be automatically created.

To access your Jérôme Dreyfuss customer account, click on “My account” at the top right of our website or in the menu.

Enter the email address associated with your account. A 6-digit verification code will be sent to you by email. Simply enter this code to access your customer account.

No password is required to sign in to your account.

If you need assistance or do not receive the verification code, please check your spam folder or contact our Customer Service team at customerservice@jerome-dreyfuss.com.

No. Jérôme Dreyfuss customer accounts work without a password.

To sign in, enter the email address associated with your account. A one-time verification code will be sent to you by email to give you access to your account.

Creating an account on Jérôme Dreyfuss allows you to be quickly identified by the Maison during your purchases on the online store.

Your account will also enable you to:

• View your order history;
• Track your orders;
• Manage the information saved in your profile;
• Benefit from offers and discounts reserved for our customers;
• Stay informed about news from the Maison.

For your security, the Maison does not store your credit card information and will never share your personal information with any third party.

You do not need to manually create a customer account before placing an order.

When you enter an email address that is not yet associated with a customer profile, a customer profile is automatically created.

If you already have a customer account, you can sign in using your email address and a 6-digit verification code.

Access to your customer account is required to benefit from certain offers. If your account was created before October 21, 2024, we therefore invite you to reactivate it.

Reactivation is quick and easy: simply follow the instructions sent by Jérôme Dreyfuss in the email dated October 22, 2024, entitled “activation de votre compte client”. Please also check your spam folder if necessary.

For data protection reasons and due to changes to our customer account area, please note that accounts created more than three years ago, or associated with older orders, must be recreated.

Our Customer Service team remains available to assist you at customerservice@jerome-dreyfuss.com.

If you wish to delete your Jérôme Dreyfuss customer account, please contact us at customerservice@jerome-dreyfuss.com.

Please note that deleting your account may result in the loss of access to certain information available in your customer account, including your order history. Some data may nevertheless be retained where this is necessary to comply with our legal obligations, in accordance with our Privacy Policy.

If you no longer wish to receive our Newsletter, simply unsubscribe by following the instructions at the bottom of each email.

You can also request to unsubscribe by contacting us at customerservice@jerome-dreyfuss.com.

A confirmation email will be sent to you with your order number and a summary of your order. You can also find your order in your customer account, under “Orders”.

If you have not received your confirmation email, please check your spam folder. If you cannot find it, please contact us at customerservice@jerome-dreyfuss.com so that we can check that your order has been successfully received.

Once your order has been confirmed, it is no longer possible to add, modify or remove items, or replace one model with another.

If you wish to return an item, you can submit a return request once you have received your order.

Orders are prepared and handed over to the carrier within 24 to 48 business hours after confirmation.

This preparation time may be slightly longer during promotional periods or in August.

Once your order has been shipped, you will receive a confirmation email with your tracking number and the name of the carrier.

The delivery times indicated on our website are estimates and do not include order preparation time. Delivery may also be delayed due to administrative procedures related to customs clearance.

To reduce the environmental impact of your delivery, we do not include a paper invoice inside the parcel. Your invoice can be downloaded from your customer account for orders placed from October 21, 2024 onwards and delivered in France.

For orders placed before October 21, 2024, please contact us at customerservice@jerome-dreyfuss.com and we will send you your invoice.

Please note that we are unable to modify billing information once the invoice has been issued.

You can pay for your order on our website by credit or debit card (Visa, Mastercard, American Express, Discover, Diners), Apple Pay, Bancontact (Belgium), iDEAL (the Netherlands) or PayPal.

We also offer different payment options:

• Alma (payment in 3 interest-free instalments): in France, for purchases from €400.
• Klarna (instalment payments or deferred payment): in Italy, the Netherlands, Norway, Spain, Sweden, the United Kingdom, the United States, Australia, Austria, Belgium, Canada, Denmark, Finland and Germany. Minimum and maximum purchase amounts may apply depending on the country. Fees may apply.

The payment options available to you will be displayed at the “Payment” stage of checkout. Payment is charged when the order is placed, regardless of the option selected.

We offer the following payment options:

• Alma (payment in 3 interest-free instalments): in France, for purchases from €400.
• Klarna (instalment payments or deferred payment): in Italy, the Netherlands, Norway, Spain, Sweden, the United Kingdom, the United States, Australia, Austria, Belgium, Canada, Denmark, Finland and Germany. Minimum and maximum purchase amounts may apply depending on the country. Fees may apply.

The payment options available to you will be displayed at the “Payment” stage of checkout.

All transactions are processed through the secure payment systems of our partners Adyen, PayPal, Alma and Global-e (for orders outside France).

If your payment could not be completed, we invite you to place your order again using another payment method.

If the issue persists, please contact us at customerservice@jerome-dreyfuss.com.

Unfortunately, we are unable to provide tax-free shopping documents for purchases made on our website.

Store credit issued following a return

For orders delivered in France, you can choose to receive your refund as store credit. The credit corresponds to the amount of your returned order and is sent to you by email in the form of a gift card.

This credit is valid for 6 months and can only be used on our website. It is not linked to a specific customer and can be used over several orders. At checkout, enter your code in the “Discount code or gift card” field.

If your order exceeds the amount of your credit, you can pay the difference using another payment method. If your order is for less than the amount of your credit, the remaining balance can be used on a subsequent order.

Store credit cannot be refunded in cash. If an item purchased using store credit is returned, the corresponding amount will be credited back to the same store credit.

Store credit issued through the Jérôme Dreyfuss Vintage programme

Store credit issued through a Vintage trade-in is valid for 12 months from the date of issue.

It can be used on vintage.jerome-dreyfuss.com, jerome-dreyfuss.com and in our Paris boutiques offering this service: Jacob, Passy, Saint-Honoré and Turenne.

This credit can be used only once. If your purchase exceeds the amount of the credit, you can pay the difference using another payment method. If your purchase is for less than the amount of the credit, the remaining balance cannot be reused.

This credit cannot be refunded and cannot be combined with sales or other promotions. If an item purchased using this credit is returned, the refund will be issued as new store credit.

These terms apply to store credit issued through the Jérôme Dreyfuss Vintage programme for orders delivered in France.

Your voucher is valid for 12 months from the date of issue.

It can be used:

• on our vintage website, vintage.jerome-dreyfuss.com, by entering the code in the “Discount code” field at checkout;
• on our website, jerome-dreyfuss.com, by entering the code in the “Discount code” field at checkout;
• in our Paris boutiques offering this service: Jacob, Passy, Saint-Honoré and Turenne.

The voucher cannot be combined with sales or other promotions and can only be used for orders delivered in France.

Delivery times are provided as estimates and may vary during periods of high demand.

Shipping costs are calculated based on the products in your order, the delivery service and the destination country. Standard delivery is free when your order reaches the following thresholds:

• Metropolitan France, Corsica and Monaco: standard delivery always free
• French overseas territories (DOM-TOM): from €1,000
• European Union: standard delivery always free
• International destinations outside the European Union: from €800
• United Kingdom: from £700

For customers residing outside the European Union, additional shipping-related fees may apply depending on the selected destination country.

For orders delivered to the United Kingdom, Switzerland, Norway, Australia and South Korea, all taxes and customs clearance fees are covered.

For the United States, taxes are calculated at checkout.

For other countries, taxes and customs clearance fees are calculated at checkout. Depending on the country, you may choose to pay these fees at checkout or upon delivery.

The applicable terms for your delivery destination will be displayed before you confirm your order.

Orders are prepared and handed over to the carrier within 24 to 48 business hours after confirmation. This preparation time may be slightly longer during promotional periods or in August. Delivery may also be delayed due to administrative procedures related to customs clearance.

Metropolitan France and Corsica

• Standard home delivery via UPS: 2 to 3 business days after your parcel has been handed over to the carrier in metropolitan France, and up to 5 business days for Corsica.
• Express home delivery via UPS: 1 to 2 business days after your parcel has been handed over to the carrier.

European Union

• Standard home delivery via UPS: 2 to 6 business days after your parcel has been handed over to the carrier. This service is not available outside the European Union.
• Express home delivery via DHL: 1 to 3 business days after your parcel has been handed over to the carrier.

International destinations outside the European Union and French overseas territories

• Standard home delivery via DHL: 4 to 7 business days after your parcel has been handed over to the carrier.
• Express home delivery via DHL: 2 to 7 business days after your parcel has been handed over to the carrier.

For customers residing outside the European Union, customs duties and taxes may apply depending on the items ordered, the shipping destination and the value of the purchase.

• United Kingdom, Switzerland, Norway, Australia and South Korea: all taxes and customs clearance fees are covered.
• United States: taxes are calculated at checkout and appear as a separate line.
• Other countries: taxes and customs clearance fees are calculated at checkout. Depending on the country, you may choose to pay these fees at checkout or upon delivery.

In some countries, customs duties and taxes must be paid upon delivery and remain the customer’s responsibility.

The applicable terms for your delivery destination will be displayed before you confirm your order.

Once your order has been handed over to the carrier, you will receive an email containing your parcel tracking number and a link to the carrier’s tracking page.

You can also track your order via the “Order tracking” link located in the footer of our website.

If you are not available at the time of delivery, the carrier may leave your parcel in your mailbox or leave a delivery notice with instructions for collecting it from a post office or collection point.

Once your parcel has been left at a collection point, you will be notified by email or SMS. It will be available for up to 10 days.

If your parcel cannot be delivered, it will be returned to us.

In this case, the amount of your order will automatically be refunded to the payment method used for the purchase, and the items will be returned to stock.

If you would like to receive the items again, we invite you to place a new order.

If you have not received your order, please contact us at customerservice@jerome-dreyfuss.com and provide your order number.

An investigation will be opened with the carrier to obtain further information about the location of your parcel.

In the event that your parcel is lost or stolen, we will work with you to determine the most appropriate solution. Please note that processing times are generally 15 days.

Click & Collect is currently not available on our website. This option cannot therefore be selected at checkout.

If you are not satisfied with your order, you may return your items within 14 days of receiving your order, provided that they have not been worn.

Items must be returned with their tags, warranty cards and all accessories, such as the cotton pouch.

Return shipping costs are the responsibility of the customer and may vary depending on the country.

Returns for store credit are free of charge and are covered by Maison Jérôme Dreyfuss. This option is available for orders delivered in France.

Canadian customers may be eligible for a full refund of customs duties and taxes in the event of a return.

Maison Jérôme Dreyfuss reserves the right to refuse future orders placed on the website in the event of excessively frequent returns or returns that do not comply with our return conditions.

You can return any product ordered on jerome-dreyfuss.com within fourteen (14) calendar days of the delivery date, provided that you follow the return procedure below and return the item complete, in its original condition and packaging.

To request a return, please visit our return form.

Once your request has been approved, you will receive a prepaid return label, depending on your country of residence, to attach to the outside of the parcel, as well as a return form to place inside the parcel.

Return shipping costs will be deducted directly from the refund of the returned item(s), except in the event of non-conformity (incorrect reference, defective product or damaged item). In such cases, return shipping costs are covered by Maison Jérôme Dreyfuss.

Return shipping costs vary depending on the delivery area:

• France: €5
• Bulgaria, Denmark, Hungary, Poland, Romania, Czech Republic, Sweden: €10
• Other EU countries: €7
• Other countries: €15

Canadian customers may be eligible for a full refund of customs duties and taxes in the event of a return.

Upon receipt, each return undergoes a quality check before the refund is processed. Société 108 Jérôme Dreyfuss reserves the right to determine whether the products are in their original condition.

Items paid for in full or in part with a voucher issued through the Jérôme Dreyfuss Vintage take-back programme will be refunded as a voucher, subject to the same conditions as the original voucher.

Any Jérôme Dreyfuss product purchased on jerome-dreyfuss.com may be exchanged or returned at selected Jérôme Dreyfuss boutiques within fourteen (14) calendar days of the delivery date, subject to the following conditions:

• Returned products must be in their original condition and packaging.
• Returned products must be accompanied by the original purchase invoice or a copy in the case of a partial return.

The Jérôme Dreyfuss boutiques offering online purchase return services are:

Paris

• 4 rue Jacob, 75006 – +33 1 56 81 85 30
• 9 rue de Guichard, 75016 – +33 1 40 71 83 08
• 111 rue de Turenne, 75003 Paris – +33 1 40 27 97 83
• 4 rue du Marché Saint-Honoré, 75001 Paris – +33 1 42 36 16 72

Amsterdam

• Keizersgracht 233-H, 1016 EA Amsterdam – +31 20 80 31 00 0

Jérôme Dreyfuss boutiques do not directly refund products purchased on jerome-dreyfuss.com. It is not possible to refund your payment card directly in store. The returned product will be refunded later by the online store, following coordination between the store team and the online store team.

If you wish to exchange your item in store, our sales team will invite you to make a new purchase at the boutique. The returned product will then be refunded by the online store.

If you wish to exchange your item, you have two options:

Return for store credit

Returns for store credit are available to customers residing in France and are free of charge.

Go to the return request form on our website, enter your order number and email address, then select the “Store credit” option when prompted.

Once the returned item has been received and approved, we will issue store credit valid for 6 months, exclusively on our website and not linked to a specific customer. You will receive your store credit by email in the form of a gift card.

Return for a refund

Select the “Refund” option when submitting your return request. You will be able to download a prepaid shipping label. Return shipping costs will be deducted from your refund. These costs vary depending on the country of return.

Once the returned item has been received and approved, we will issue your refund. You can then place a new order for the product of your choice.

If you have any questions, please contact our Customer Service team at customerservice@jerome-dreyfuss.com.

You will receive an email notification once your refund has been processed.

Please allow approximately 10 business days for our teams to process your return.

Orders paid for using an e-gift card, gift card, store credit or a voucher issued through the Jérôme Dreyfuss Vintage trade-in programme will automatically be refunded in the form of store credit.

For orders delivered in France, you can request store credit as part of an exchange.

To submit your request, go to the return form on our website and select the “Store credit” option.

The store credit corresponds to the amount of the returned item. It is valid for 6 months and can be used over several orders, exclusively on our website.

You will receive your store credit by email in the form of a gift card once your return has been processed by our logistics team.

Each product is inspected upon receipt. Your return may be refused in the following cases:

• If the return period has expired;
• If your item does not meet the return conditions: items must not have been worn and must be returned with their tags and all accessories, such as the cotton pouch.

All our products undergo a quality control check before being shipped.

If your item nevertheless has a defect, please contact us as soon as you receive your order at customerservice@jerome-dreyfuss.com, providing your order number and attaching photos of the product and the defect.

Our team will then review your request and determine the most appropriate solution.

You will find all our care advice on our Eshop in the « Materials » section.

A « Material & Care » section is also available on our product pages.

If your product was purchased from one of our Jérôme Dreyfuss boutiques or from our e-shop and has a defect, please contact our Customer Service team at customerservice@jerome-dreyfuss.com.

To allow us to assess your request, please include:

• your proof of purchase and purchase date, or your order number;
• photos of the item in its entirety;
• a photo showing the issue;
• a description of the issue.

If your purchase was not made through our boutique network or e-shop, please contact the Customer Service team of the place where you made your purchase. They will handle your request according to their own after-sales service procedure.

Quality issues are covered by Maison Jérôme Dreyfuss for a period of 2 years from the date of purchase, upon presentation of proof of purchase.

This coverage does not include wear and tear resulting from everyday use, such as darkening, snags, marks, stains, scratches or natural wear.

Your product cannot be covered in the following cases:

• if it has previously been repaired by a service that is not part of our boutique network;
• if the required spare parts or leather are no longer available.

Maison Jérôme Dreyfuss covers repairs related to quality issues for up to 2 years from the date of purchase, upon presentation of proof of purchase.

For any repair request, please contact our Customer Service team at customerservice@jerome-dreyfuss.com, providing your order number or proof of purchase, together with photos of the item and the issue encountered.

Whether a repair can be carried out depends in particular on the condition of the product and the availability of the required spare parts and leather.

Repairs take approximately 10 weeks from the date the product is received by the Jérôme Dreyfuss team.

This timeframe is indicative and may vary depending on the availability of certain spare parts or leather, as well as the workload of our workshops. It may also be extended in exceptional circumstances.

Maison Jérôme Dreyfuss does not offer cleaning or alteration services.

It is also not possible to modify the style or characteristics of our products.

Your light may not be activated. Unscrew the light and remove the small protective tab that activates it.

If your light no longer works or the batteries have run out, you can find the required batteries in most supermarkets. The battery reference for our lights is LR41.

Since the Autumn-Winter 2023 collection, our bags have no longer been equipped with a light. This choice was made to help preserve the environment. A keyring link now replaces the light.