F.A.Q

Access to your customer account is required to take advantage of certain offers. Therefore, if your account was created before October 21, 2024, we encourage you to reactivate it. Reactivation is simple and quick: just follow the instructions in the email sent on October 22, 2024, by Jérôme Dreyfuss titled "activation of your customer account." Feel free to check your spam folder if necessary.

For reasons of personal data protection and due to changes in our customer area, please note that accounts created more than three years ago, or associated with older orders, must be recreated.

Our customer service team is available to assist you at the following address: customerservice@jerome-dreyfuss.com. Please note that the password update feature is not available for customer accounts created before October 21, 2024, that have not been reactivated.

You can create your Jérôme Dreyfuss customer account by clicking on the “My account” space at the top right-hand corner of our website. Then click on “Create an account” and fill in the mandatory information marked with an asterisk. Lastly, click on “Sign up”.

You will be sent a confirmation email to the email address provided when you created your account.

Feel free to contact our teams if you need help or more information.

Creating an account on Jérôme Dreyfuss allows you to be quickly identified by the Maison during your purchases on the online store.

Your account will also enable you to:

• View your order history
• Track the delivery of your orders
• Exchange or return items
• Stay informed about the Maison's news
• Benefit from exclusive offers and discounts for our customers

For your security, the Maison does not store your credit card information and will never share your personal information with any third party.

If you are unable to access your account, you can reset your password by clicking on "I forgot my password" and entering your email address to receive a reset email.

For reasons of personal data protection and due to changes in our customer area, please note that accounts created more than three years ago, or associated with older orders, must be recreated.

Feel free to check your spam folder or contact us at customerservice@jerome-dreyfuss.com, providing your first and last name and/or the email address used to log in. You also have the option to place an order as a guest, without creating an account.

Please note that the password update feature is not available for customer accounts created before October 21, 2024, that have not been reactivated.

If you no longer wish to receive our newsletter, you can unsubscribe by following the instructions provided at the bottom of each email. You can also inform us of your request to unsubscribe by writing to eshop@jerome-dreyfuss.

On the login page of your customer account, you can reset your password by clicking on "forgot password"

Please note that the password update feature is not available for customer accounts created before October 21, 2024, that have not been reactivated.

If you would like to delete your customer account, please contact us at customerservice@jerome-dreyfuss.com. Bear in mind however that as a result, your order history will be deleted.

You can place an order as a guest without creating a customer account. If you create a customer account later, your previous orders will be linked through your email address.

A confirmation email will be sent to you with your order number and a summary of the items in your shopping basket. You can also consult this summary in your customer account by clicking on “My orders”.

If you have not received a confirmation email, please check your spam folder. If this is not the case, you can contact us at customerservice@jerome-dreyfuss.com: we will verify whether your order has been processed and provide you with any additional information

Once your order has been validated, you can no longer add, change or delete items or replace the model.

Please return your order to us upon receipt.

We provide in this section the possible shipping times and methods for the purchased products and the selected delivery country.

Please note that delivery times are indicative and calculated excluding the order preparation time. Orders are prepared and handed over to the carrier within 24 to 48 business hours after confirmation.

This preparation time may be slightly extended during promotional periods or in August. The delivery of your package may be delayed due to administrative issues related to customs clearance.

Once your order has been shipped, you will receive a confirmation email with the tracking number and carrier information.

To reduce the environmental impact of your shipment, we do not include a paper invoice in the package. However, your invoice can be downloaded from your customer account for orders placed from October 21, 2024, and delivered in France.

For orders placed as a guest, as well as for orders prior to October 21, 2024, you can contact us at customerservice@jerome-dreyfuss.com to receive your invoice.

Please note that we are not authorized to modify billing information once the invoice has been issued.

On our website, you can pay for your order by credit card (Visa, Mastercard, American Express, Discover, Diners), Apple Pay, Bancontact (Belgium), iDEAL (Netherlands), or PayPal.

We also offer several payment options:

Alma (3 interest-free installments): available in France for purchases starting from €400.

Klarna (installment payment or deferred payment): available in the following countries — Italy, Netherlands, Norway, Spain, Sweden, United Kingdom, United States, Australia, Austria, Belgium, Canada, Denmark, Finland, Germany. Minimum and maximum purchase thresholds may apply depending on the country, and fees may be charged.

A variety of other payment methods are also available. The different payment options will be displayed at the “Payment” step during checkout.
Please note that the payment is always charged at the time the order is confirmed, regardless of the payment method selected.

Here are the different payment options available on our website :

- Alma (3 interest-free installments): available in France for purchases starting from €400.

- Klarna (installment or deferred payment): available in the following countries — Italy, Netherlands, Norway, Spain, Sweden, United Kingdom, United States, Australia, Austria, Belgium, Canada, Denmark, Finland, Germany. Minimum and maximum purchase thresholds may apply depending on the country, and fees may apply.

This option will be available at the “Payment” step during checkout.
Payment is charged at the time the order is confirmed.

Transactions are fully processed through the secure payment systems of our partners Adyen, PayPal, Alma, and Global-e (for orders outside France).

If your payment does not go through, you can place your order again using another payment method. Feel free to write to us at customerservice@jerome-dreyfuss.com if the problem is unresolved.

Unfortunately, we are unable to offer tax removal documents for purchases made on our website.

A store credit in the form of a gift card may be issued in two cases:

Following a return:

- A store credit equivalent to the amount of the order you wish to return will be sent to you by email. This store credit will be valid exclusively on our online store for a period of 6 months.

- Once issued, no credited store credit may be refunded.

- It will be provided to you in the form of a code, which can be entered in the “discount code or gift card” section during your next order.

- If the amount of your order is lower than the value of the store credit, the remaining balance may be used for a future purchase, within the validity period of the store credit.

- Non-refundable. In the event of a return, the amount or portion of the amount paid with the gift card will be re-credited to the same gift card.

This option is available only for orders delivered in France.

Following a buyback under the Jérôme Dreyfuss Vintage program:

- Your voucher, equivalent to the value of the approved buyback, will be available directly in your Jérôme Dreyfuss Vintage Member Account as a divisible store credit.

- It is valid for 12 months from its date of issue on vintage.jerome-dreyfuss.com, jerome-dreyfuss.com, and in Jérôme Dreyfuss Paris boutiques (Jacob, Passy, Saint-Honoré, and Turenne).

- If the amount of your order exceeds the value of the voucher, the difference may be paid using any of the other available payment methods.

- It can be used only once. If the amount of your order is lower than the value of the voucher, the voucher will be used in full and no new credit will be issued.

- Once issued, vouchers cannot be refunded. In the event of a return of an item purchased using this voucher, the refund will be issued in the form of a voucher.

- A voucher issued as part of a second-hand buyback cannot be combined with sales, promotions, or other ongoing commercial offers.

These conditions are identical to those applicable to a store credit issued following a return, except for the validity period (12 months) and the channels where it may be used.

This program is available in France only.

Your store credit, issued following a trade-in on the Jérôme Dreyfuss Vintage website, is valid for 12 months from its date of issue and can be used across the following three channels:

- On vintage.jerome-dreyfuss.com: enter your store credit in the "discount code" section at checkout.
- On jerome-dreyfuss.com: enter your store credit in the "discount code" section at checkout.
- In our Paris boutiques (Jacob, Passy, Saint-Honoré and Turenne): please present your store credit to our sales team at the time of payment.

Store credits issued as part of a second-hand trade-in cannot be combined with sales, promotions, or any other ongoing commercial offers.

The Jérôme Dreyfuss Vintage trade-in program is currently available in France only.

Delivery times are indicative and may vary during peak holiday periods.

Shipping costs are calculated based on the products in your order, the chosen delivery service, and the delivery country. Shipping is automatically free once the order exceeds the following amounts for each zone:

- Mainland France, Corsica, and Monaco – always free (standard delivery)

- DOM-TOM – from €1000 purchase

- European Union – always free (standard delivery)

- International (outside EU) – from €800 purchase

- United Kingdom – from £700 purchase

For residents outside the European Union, additional fees related to the shipment may apply depending on the chosen delivery country.

- UK, Switzerland, Norway, Australia, and South Korea: all taxes and customs fees are covered.

- USA: taxes are calculated at checkout.

- Other countries: taxes and customs fees are calculated at checkout.

Customers may choose to pay these fees either at checkout or upon delivery.Customers are informed of the applicable shipping method and fees for their delivery zone before confirming the order.

This section provides the estimated shipping times and available delivery options based on the products purchased and the chosen delivery country. Please note that delivery times are indicative and do not include order processing time. Orders are prepared and handed over to the carrier within 24 to 48 business hours following confirmation. Processing times may be slightly longer during promotional periods or in August. Delivery may also be delayed due to customs procedures.

Delivery to Mainland France and Corsica:

- Standard home delivery via UPS: 2–3 business days in Mainland France, 5 business days in Corsica, after the parcel is handed over to the carrier.

- Express home delivery via UPS: 1–2 business days after the parcel is handed over to the carrier.

Delivery to Europe (European Union):

- Standard home delivery via UPS: 2–6 business days after the parcel is handed over to the carrier. This option is not available outside the EU.

- Express home delivery via DHL: 1–3 business days after the parcel is handed over to the carrier.

International Delivery (outside EU) and DOM-TOM:

- Standard home delivery via DHL: delivery within 4-7 business days after the parcel is handed over to the carrier.

- Express home delivery via DHL: 2–7 business days after the parcel is handed over to the carrier.

Once your order has been picked up by the chosen carrier, you will receive an email containing the tracking number for the package and the carrier's tracking link.

You can also track your order using the "track my order" link located in the footer of our website.

If you are absent, the carrier will leave your parcel in your letter box or will leave a notice of attempted delivery so that you can collect your parcel from your post office or another pick-up point within the days following delivery. Once the parcel has been delivered, you will be informed by email or by SMS. You will have up to 10 days to collect your parcel.

It is not possible to select the "Click and Collect" option at the time of payment on our website.

For residents outside the European Union, additional fees related to the shipment may apply depending on the chosen delivery country. Duties and taxes are calculated based on the items ordered, the shipment destination, and the purchase value.

- United Kingdom, Switzerland, Norway, Australia, and South Korea: all taxes and customs fees are covered.

- USA: taxes are calculated at checkout and will appear as a separate line item.

- Other countries: taxes and customs fees are calculated at checkout. Customers may choose to pay these fees either at checkout or upon delivery.In some countries, duties and taxes must be paid upon delivery and will be the responsibility of the customer.

Customers are informed of the applicable shipping and tax procedure for their delivery zone before confirming their order.

If you have not received your order, please contact us at eshop@jerome-dreyfuss.com and state the reference of your order.

We will make an enquiry with the carrier to obtain more information about the location of your parcel.

If your parcel is lost or sold, we will find appropriate solutions together. Please be advised that our processing times are generally 15 days.

If your parcel could not be delivered, it will be returned to us. In this case, you will be automatically refunded to the payment method used for the purchase, and the item will be restocked. If you wish to have it reshipped, we invite you to place a new order.

If your order does not meet your expectations, you may return it within 14 days of receiving it, provided that the items have not been worn. They must be returned with their tags, authenticity cards, and all accessories, such as the cotton dust bag.

Return shipping costs are at the customer’s expense and may vary depending on the country.
Returns for a store credit are free of charge and covered by Maison Jérôme Dreyfuss (this option is available for orders delivered in France).
Canadian shoppers are eligible for a full refund of Duties & Taxes on returns. 

Maison Jérôme Dreyfuss reserves the right to refuse future orders on the website in cases of excessive or non-compliant returns.

You may return any product ordered on the jerome-dreyfuss.com website for a refund within fourteen (14) calendar days from the delivery date, provided that you follow the procedure below and return the item complete, in its original condition and packaging.

We invite you to initiate your return directly via the dedicated interface on our website by clicking on the following link:https://www.jerome-dreyfuss.com/a/return

Once your request has been approved, you will receive a prepaid return label (depending on your country of residence) to affix to the outside of the parcel, along with a return form to be placed inside.

Return fees will be deducted directly from your refund, except in cases of non-compliance (wrong item, defective product, or damaged article). In such cases, the return costs are covered by Maison Jérôme Dreyfuss.

Return fees by delivery zone:
- France: €5
- Bulgaria, Denmark, Hungary, Poland, Romania, Czech Republic and Sweden: €10
- Other EU countries: €7
- Rest of the world: €15

Canadian shoppers are eligible for a full refund of Duties & Taxes on returns

Upon receipt of your return, a quality control check will be carried out before the refund is validated.Société 108 Jérôme Dreyfuss reserves full discretion to determine whether returned products are in their original condition upon receipt at jerome-dreyfuss.com.

Items paid for in full or in part with a store credit issued through the Jérôme Dreyfuss Vintage trade-in program will be refunded in the form of store credit, under the same conditions as the original store credit.

Any Jérôme Dreyfuss product purchased on the jerome-dreyfuss.com website can be exchanged or returned in certain Jérôme Dreyfuss stores within fourteen (14) calendar days of the delivery date, under the following conditions:

• Returned products must be in their original condition and packaging.
• Returned or exchanged products must be accompanied by their purchase invoice or a copy in the case of a partial return.

Below are the contact details of Jérôme Dreyfuss stores that offer the "online purchase return" service:

• 4 rue Jacob, 75006 Paris – Tel: 01.56.81.85.30
• 9 rue de Guichard, 75016 Paris – Tel: 01.40.71.83.08
• 111 rue de Turenne, 75003 Paris – Tel: 01.40.27.97.83
• 4 rue du Marché Saint-Honoré, 75001 Paris – Tel: 01.42.36.16.72
• Keizersgracht 233-H, 1016 EA Amsterdam - Tel: 02 08 03 10 00

Jérôme Dreyfuss stores do not offer refunds for products purchased on the jerome-dreyfuss.com website. Under no circumstances can your credit card be refunded directly at the store. In the case of a return, the returned product will be refunded later by the online store. The store’s sales team will coordinate with the online store team.

If you wish to exchange your item during your visit to the store, our sales team will invite you to make a new purchase at the store. The exchanged product will be refunded later directly by the online store.

You can exchange your item by making a standard return for a refund or by choosing a return for a store credit (ideal for gift purchases). We invite you to submit your request within 14 days of receiving your order.

Return for Store Credit

Returns for store credit are currently available to customers residing in France. This option allows you to return your items free of charge.

Please visit our return request form: https://www.jerome-dreyfuss.com/a/return

Enter your order number and email address, then select the “Store Credit” option when prompted.

Once your returned item has been received and validated, a credit note will be issued. It will be valid for 6 months, non-personalized, and exclusively usable on our website.

You will receive your credit as a gift card sent directly to your email inbox.

Return for Refund

Select the “Refund” option when submitting your return request at: https://www.jerome-dreyfuss.com/a/return.

You will then be able to download a prepaid return label.A contribution to return shipping costs will be deducted from your refund, depending on your country of return (see section “How to Make a Return”).

Once your item has been received and approved, we will issue your refund. You may then place a new order for the item of your choice at any time.

If you have any questions, please don’t hesitate to contact us at customerservice@jerome-dreyfuss.com.

You will receive an email to notify you when the refund has been processed.

Please allow approximately 10 business days for our team to process your return package.

Refunds for an order paid with an e-gift card, gift card, store credit, or a voucher issued through the Jérôme Dreyfuss Vintage trade-in program will be automatically issued as store credit.

A quality check is conducted by our team on all our products before they are shipped. If, however, your item has a defect, we invite you to contact us at customerservice@jerome-dreyfuss.com as soon as you receive it, providing your order reference and attaching photos so that we can find the best solution to your issue.

Each product is examined upon receipt. Your return request may be denied in two cases:

• If the return period has expired.
• If your item does not meet the return conditions: Items must not have been worn and must be returned with tags and all accessories, such as the cotton pouch.

In the event of an exchange, we would be happy to issue a store credit equivalent to the value of the item concerned. This option is available for orders delivered in France.

The store credit is valid for 6 months and can be used in multiple transactions, exclusively on jeromedreyfuss.com. To do so, we invite you to initiate a return directly via the dedicated interface on our website.

Visit the Jérôme Dreyfuss website and click on “Initiate a Return.” Follow the instructions and select the “Store Credit” option when prompted.

Once your return has been processed by our logistics team, you will receive a store credit for the value of your item directly in your email inbox.

Quality issues are the responsibility of Jérôme Dreyfuss, within the limit of 2 years following the date of purchase upon presentation of the proof of purchase. This does not include daily wear: darkening, snags, marks, stains, scratches, normal wear, etc.

Your product will not be accepted in the following cases:

• If it has already been repaired by a department that is not part of our network of stores
• If the leather or the spare parts are no longer available

My item has a defect and is still under warranty, what should I do?

If your product was purchased in one of our Jérôme Dreyfuss stores or our e-shop, please contact info@jerome-dreyfuss.com to find the best solution to your problem. Please attach the following to your email:

• The proof and the date of purchase / order number
• Photographs of the entire item
• A photograph of the problem
• A description of the problem

If the purchase was not made in our network of stores, please contact the customer service department of the place of purchase. They will see to your request and may apply their after-sales service procedure. .

Quality issues are the responsibility of Jérôme Dreyfuss, within the limit of 2 years following the date of purchase upon presentation of the proof of purchase. This does not include daily wear: darkening, snags, marks, stains, scratches, normal wear, etc.

Your product will not be accepted in the following cases:

• If it has already been repaired by a department that is not part of our network of stores
• If the leather or the spare parts are no longer avail

The repair time is 10 weeks as of receipt of the product by the Jérôme Dreyfuss teams. This time limit varies depending on the availability of the spare parts, some types of leather or the workload of our manufacturing workshops. This time may also be affected by an exceptional situation (e.g.: Covid-19).

Your lamp might not be activated. You need to unscrew the lamp and remove the small protection tab serving to activate the lamp. 

If your lamp is worn out or the batteries no longer work after use, you can purchase our batteries at any supermarket. The reference for the batteries is RL41.

Since the fall winter 2023 collection, we do not add lamp in our bags anymore. It is a minor action for sure but La Maison made this choice for helping to protect the environment.

Jérôme Dreyfuss does not offer a cleaning or alteration service. It is not possible to change the style or the characteristics of our products.

You can find all our care tips on our e-shop in the Leathers section. A "Material and Care" section is also available on our product pages.