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Shipping costs are calculated based on the products in your order, the delivery service, and the delivery country you choose. Shipping fees are automatically waived once your order exceeds the following amount for the following zones:

• France (Mainland), Corsica, and Monaco – always free (standard shipping)
• French Overseas Territories (DOM-TOM) – free for orders over €1000
• European Union – always free (standard shipping)
• International (outside the European Union) – free for orders over €300

For residents outside the European Union, customs duties related to the shipping of your order are your responsibility, except for U.S. residents.

This section provides details on the possible shipping methods and estimated delivery times for the products purchased and the selected delivery country. Please note that delivery times are indicative and calculated excluding order preparation time. Orders are prepared and handed over to the carrier within 24 to 48 business hours following their confirmation. This preparation time may increase slightly during promotional periods or in August. Delivery may also be delayed due to administrative issues related to customs clearance.

Delivery in Mainland France and Corsica:

• Standard home delivery via UPS: delivery of the selected items within 2 to 3 business days after the package is handed over to the carrier for Mainland France and 6 business days for Corsica.
• Express home delivery via DHL: delivery of the selected items within 1 to 2 business days after the package is handed over to the carrier.

Delivery in Europe:

• Standard home delivery via UPS: delivery of the selected items within 3 to 5 business days after the package is handed over to the carrier. This shipping method is not available outside the European Union.
• Express home delivery via DHL: delivery of the selected items within 1 to 3 business days after the package is handed over to the carrier.

Delivery in International Zones and French Overseas Territories (DOM-TOM):

• Express home delivery via DHL: delivery of the selected items within 2 to 7 business days after the package is handed over to the carrier.

Once your order has been picked up by the chosen carrier, you will receive an email containing the tracking number for the package and the carrier's tracking link.

You can also track your order using the "track my order" link located in the footer of our website.

If you are absent, the carrier will leave your parcel in your letter box or will leave a notice of attempted delivery so that you can collect your parcel from your post office or another pick-up point within the days following delivery. Once the parcel has been delivered, you will be informed by email or by SMS. You will have up to 10 days to collect your parcel.

It is not possible to select the "Click and Collect" option at the time of payment on our website.

For all deliveries outside of mainland France, customs duties may be applied by the carrier. These duties may vary and are specific to each country.

You are responsible for paying all government taxes, administrative fees and customs duties charged by a carrier when you use the website or make a purchase.

If the recipient refuses the parcel due to additional customs duties invoiced to the recipient at the time of delivery, Jérôme Dreyfuss reserves the right to invoice the amount of these customs duties initially owed by the customer up to € 25 (£ 25).

United Kingdom

Due to the Brexit, all British orders in excess of £ 135 / € 150 are now subject to all customs taxes and duties of the destination country. These costs and formalities are borne by the customer / recipient.

If you have not received your order, please contact us at eshop@jerome-dreyfuss.com and state the reference of your order.

We will make an enquiry with the carrier to obtain more information about the location of your parcel.

If your parcel is lost or sold, we will find appropriate solutions together. Please be advised that our processing times are generally 15 days.

If your parcel could not be delivered, it will be returned to us. In this case, you will be automatically refunded to the bank account used for the purchase and the product will be put back in stock. Please place a new order if you would like it to be sent to you again.